The Customer is Always Right

Original version

Simulcast of BBC Two Wales in high definition

BBC Two

Knowledge, drama, comedy and the arts for a broad adult audience.

BBC Two is a lively channel of depth and substance, carrying a range of knowledge-building programming complemented by great drama, comedy and arts.

BBC Two Wales HD

The Customer Is Always Right

Factual: Consumer

Britain’s best entrepreneurs put their precious products to the customer test.

Britain’s best entrepreneurs put their precious products to the customer test. Customers will unbox, test and score to find the day’s winner.

BBC Scotland

BBC Two England

England

Simulcast of network BBC Two in high definition.

BBC Two HD

Simulcast of BBC Two Northern Ireland in high definition

BBC Two Northern Ireland HD

A BBC TV channel for Scotland which will broadcast every evening and will show drama, factual, comedy and news programmes made in Scotland

BBC Scotland HD

Until 03/01/2009 BBC Two Wales (analogue) was known simply as BBC Two Wales. BBC Two Wales (digital) was BBC 2W. From 03/01/2009 BBC Two Wales schedules on both analogue and digital became identical

BBC Two Wales

BBC Two Northern Ireland

Simulcast of network BBC One in high definition. From 03/11/2010

BBC One HD

BBC One London

London

BBC One North West

The BBC East region started on 1st May 1959 as part of the BBC Television Service, before becoming BBC One East.

BBC One East

BBC One West Midlands

The BBC South West region started on 20th April 1961 as part of the BBC Television Service, before becoming BBC One South West.

BBC One South West

The BBC West region started on 1st September 1957 as part of the BBC Television Service, before becoming BBC One West.

BBC One West

The BBC South region started on 5th January 1961 as part of the BBC Television Service, before becoming BBC One South.

BBC One South

BBC One Cambridgeshire

BBC One Channel Islands

Formerly part of a wider BBC One South East region that included London and part of the South region. Separated from BBC One London 2001-09-03 following reorganisation of the South East region.

BBC One South East

Simulcast of BBC One Northern Ireland in high definition. From 24/10/2012

BBC One Northern Ireland HD

BBC One Oxfordshire

BBC One region covering Derbyshire, Leicestershire and Nottinghamshire.

BBC One East Midlands

The BBC North East & Cumbria region started in 1959 (tbc) as part of the BBC Television Service, before becoming BBC One North East & Cumbria.

BBC One North East & Cumbria

BBC One Yorkshire

BBC One Yorks & Lincs

BBC One Scotland

Scotland

BBC Northern Ireland region started on 19th April 1955 as part of the BBC Television Service, before becoming BBC One Northern Ireland.

BBC One Northern Ireland

Simulcast of BBC One Scotland in high definition. From 14/01/2013

BBC One Scotland HD

Lucy Alexander

Elspeth O'Hare

Jennifer Gilroy

The Customer Is Always Right: 30-Minute Cutdowns: Episode 3

Episode 3

30-Minute Cutdowns

BBC One - The Customer Is Always Right, 30-Minute Cutdowns, Episode 3

The customers test and score a GPS cat tracker, sticky heel pads and a bamboo spork.

This time the customers unbox, test and score a GPS cat tracker, sticky heel pads and a bamboo spork - but only one can win the Customer Is Always Right trophy.

Three entrepreneurs come together to discover what customers think of their precious products. They watch the customers unboxing, testing and giving their feedback on what they like and dislike, and what they think could be improved in each invention. 

In this episode, we meet Jeremy, Laura and Pawan, all hoping to get a high score from our customers and become the winner. Jeremy developed and invented his product after his precious cat Monty went missing for ten days. Luckily, Monty came home, and Jeremy was inspired to create a GPS cat-tracking device, which is placed round the cat’s collar to allow owners to see where their cats go day and night. 

Laura is a shoe lover and invented her product out of frustration: her shoes were constantly slipping off her feet. She has created sticky shoe pads – one which attaches to the foot, one to the shoe, connecting together to secure the foot inside the shoe to stop slipping. 

Pawan is passionate about the environment and wants to stop single use plastics. He’s put all his time and effort into his bamboo spork, a reusable fork, spoon and knife. 

At the end of the episode, after viewing the reviews, presenter Lucy Alexander reveals who has come third, second and first, and presents the winner with the Customer Is Always Right winner’s trophy.

Accessibility links

Programme Index

The Customer Is Always Right

30-Minute Cutdowns

Episode 3

Contributors

Genres

Brand

Series

BBC Two Wales HD

About BBC Two