The Customer Is Always Right

Original version

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Factual: Consumer

Britain’s best entrepreneurs put their precious products to the customer test.

Britain’s best entrepreneurs put their precious products to the customer test. Customers will unbox, test and score to find the day’s winner.

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Lucy Alexander

Emily Ricketts

Elspeth O'Hare

Jennifer Gilroy

The Customer Is Always Right: Series 1: Episode 9

Episode 9

Series 1

BBC One - The Customer Is Always Right, Series 1, Episode 9

Customers unbox, test and score three new products to decide today’s winner.

Customers unbox, test and score a portable cleaning machine, insect snacks and a reusable sandwich wrapper. But only one can win the Customer is Always Right trophy.

Three entrepreneurs come together to discover what our customers think of their precious products.  They’re nervous, but ready to watch the customers unboxing, testing and giving their feedback on what they like, dislike and what they think could be improved for each invention.  

In today’s episode, we meet Rez, Neil and Shona, all hoping to get a high score from our customers to become today’s winner.

Rez invented his portable cleaning device when his wife could take no more of their muddy dog running into their home and ruining her floors and furniture. He has created a water tank with washing brush which combines water and air pressure to clean mud away. Neil hopes his dry roasted, protein-rich snacks made of crickets and other insects will revolutionise Western food culture. Shona’s idea came to her whilst making packed lunches for her kids. Concerned about the amount of plastic wrapping she was using, she has invented a reusable, resealable sandwich wrapper which also folds out to become a plate for the sandwich.

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The Customer Is Always Right

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Episode 9

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