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The Customer Is Always Right

Factual: Consumer

Britain’s best entrepreneurs put their precious products to the customer test.

Britain’s best entrepreneurs put their precious products to the customer test. Customers will unbox, test and score to find the day’s winner.

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Lucy Alexander

Emily Ricketts

Elspeth O'Hare

Jennifer Gilroy

The Customer Is Always Right: Series 1: Episode 8

Episode 8

Series 1

BBC One - The Customer Is Always Right, Series 1, Episode 8

Customers unbox, test and score three new products to decide today’s winner.

Customers unbox, test and score a massage candle, a reusable hot drinks lid and a board game. But only one can win the Customer is Always Right trophy.

Three entrepreneurs come together to discover what our customers think of their precious products.  They’re nervous, but ready to watch the customers unboxing, testing and giving their feedback on what they like, dislike and what they think could be improved for each invention.  

In today’s episode, we meet Wilma, Gary and Mick, all hoping to get a high score from our customers to become today’s winner.

Wilma has invented a unique twist on the scented candle. She uses cocoa butters and essential oils instead of wax. Once the candle has been lit, and the butters burn, the candle can be blown out and poured onto the skin as a massage oil. Airline pilot Gary was fed up of mile-high spillages whilst enjoying a coffee during his flights. He’s now invented a brand new reusable lid that he hopes will reduce spillage and be leak-proof for hot drinks on the go. Mick has been working on his invention for over 40 years.  A fishing enthusiast, he has designed, created and brought to market a fishing-based board game for all the family to enjoy.


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