The Customer is Always Right

The Customer Is Always Right

Original version

BBC One West Midlands

Factual: Consumer

Britain’s best entrepreneurs put their precious products to the customer test.

Britain’s best entrepreneurs put their precious products to the customer test. Customers will unbox, test and score to find the day’s winner.

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Lucy Alexander

Emily Ricketts

Elspeth O'Hare

Jennifer Gilroy

The Customer Is Always Right: Series 1: Episode 2

Episode 2

Series 1

BBC One - The Customer Is Always Right, Series 1, Episode 2

Customers unbox, test and score three new products to decide today’s winner.

Customers unbox, test and score an exercise harness, a portable hanging device for valuables and a flexible hairbrush. But only one can win the Customer is Always Right trophy.

Three entrepreneurs come together to discover what our customers think of their precious products.  They’re nervous, but ready to watch the customers unboxing, testing and giving their feedback on what they like, dislike and what they think could be improved for each invention.  

In today’s episode, we meet Lucy, Danny and Tim, all hoping to get a high score from our customers and become today’s winner.

Lucy has invented the X-Trim, a wearable harness with resistance bands that anyone can use to do a range of exercises. Danny and business partner Shane came up with their invention during a shopping trip with their wives. The Dink is a portable hooking device that attaches to almost anything, securing and storing valuables to keep them safely off the floor. Tim developed and invented his product whilst his wife Dani was recoving from chemotherapy and was finding regular hairbrushes painful to use.    A qualified hairdresser, Tim set about creating the Manta, a flexible brush to mold to the shape of the palm of the hand.  The design aims to create less tension on each strand, while massaging the scalp at the same time.


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The Customer Is Always Right

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