The Customer is Always Right

The Customer Is Always Right

Original version

Simulcast of network BBC One in high definition. From 03/11/2010

BBC One HD

Factual: Consumer

Britain’s best entrepreneurs put their precious products to the customer test.

Britain’s best entrepreneurs put their precious products to the customer test. Customers will unbox, test and score to find the day’s winner.

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Lucy Alexander

Emily Ricketts

Elspeth O'Hare

Jennifer Gilroy

The Customer Is Always Right: Series 1: Episode 3

Episode 3

Series 1

BBC One - The Customer Is Always Right, Series 1, Episode 3

Customers unbox, test and score three new products to decide today’s winner.

Customers unbox, test and score a GPS cat tracker, sticky heel pads and a bamboo spork. But only one can win the Customer is Always Right trophy.

Three entrepreneurs come together to discover what our customers think of their precious products.  They’re nervous, but ready to watch the customers unboxing, testing and giving their feedback on what they like, dislike and what they think could be improved for each invention.  

In today’s episode, we meet Jeremy, Laura and Pawan, all hoping to get a high score from our customers and become today’s winner.

Jeremy developed and invented his product after his precious cat Monty went missing for 10 days. Luckily, Monty came home, and Jeremy was inspired to create a GPS cat tracking device, which is placed round the cat’s collar to allow owners to see where their cats go day and night. Laura is a shoe lover and invented her product out of frustration: her shoes were constantly slipping off her feet. She has created sticky shoe pads – one which attaches to the foot, one to the shoe - that connect together to secure the foot inside shoe to stop slipping. And Pawan is passionate about the environment and wants to phase out single-use plastics. He’s put all his time and effort into his bamboo spork, a reusable fork, spoon and knife.


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The Customer Is Always Right

Series 1

Episode 3

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