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BBC Radio 4 FM

BBC Radio 4 is a radio channel that started transmitting on the 30th September 1967. It replaced BBC Home Service.

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Factual: Money

The latest news from the world of personal finance

The latest news from the world of personal finance plus advice for those trying to make the most of their money.

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Money Box: Regulator warning for general insurance companies

Regulator warning for general insurance companies

BBC Radio 4 - Money Box, Regulator warning for general insurance companies

Financial regulator the FCA warns general insurance firms over customer treatment.

FCA general insurance report, wholesale energy prices fall, Debenhams administration consumer rights and bank fraud helplines.

The Financial Conduct Authority has warned parts of the general insurance industry that it "will not hesitate to intervene" in situations where firms fail to meet their obligations to customers. A report by the financial regulator examined short-term travel including coach trips, tradesman, GAP and motor ancillary insurance. It found some customers were sold inappropriate products, charged excessive prices or received poor service. Guests: Jonathan Davidson, Executive Director of Retail Supervision at the Financial Conduct Authority and Huw Evans, Director General of the Association of British Insurers.

Money Box listener Lola reveals how thieves tricked her caller ID into displaying her bank telephone number before stealing from her account. Guest: Richard Emery, Independent Fraud Investigator.

As Debenhams department store is taken over by its lenders as part of an administration process, what should customers with gift cards, wedding lists and insurance arranged via the store do? Guest: Adam French, Consumer Rights Expert for Which? 

The price of wholesale energy has dropped sharply over the past two months. Could it eventually lead to lower bills for around 11 million households on default tariffs who are affected by Ofgem’s price cap? Guest Ellen Fraser, Independent Energy Consultant at Baringa.

Presenter: Paul Lewis
Producer: Charmaine Cozier
Editor: Richard Vadon

Intelligent speech, the most insightful journalism, the wittiest comedy, the most fascinating features and the most compelling drama and readings anywhere in UK radio.

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