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Thought Cages

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Rory Sutherland explores a selection of fresh, intriguing and iconoclastic ideas

Thought Cages: The Fallacy of Market Research

The Fallacy of Market Research

BBC Radio 4 - Thought Cages, The Fallacy of Market Research

Unravelling conventional ideas. Today: why market research is doomed to fail

Rory Sutherland unravels conventional ideas. Today: why the market research industry tells us very little – because people don’t know (or won’t admit) what matters to them.

Key idea: we think we can measure what makes better services and systems. But what if people don’t really know – or admit – what actually matters to their deepest desires?
Advertising guru and writer on human behaviour Rory Sutherland is joined by legendary advertising creative Dave Trott, as well as statistician, trader and iconoclast Nassim Nicholas Taleb, to explore the ways in which our consumer and business decisions are driven by things we don’t realise – and how some of the most brilliant pieces of behavioural insight seem utterly counterintuitive.

Produced by Steven Rajam for BBC Wales

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