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You and Yours: Social care crisis, RAC complaints, Solar panels mis-selling claims.

Home Care; Fake Solicitors; Scottish House Prices

Social care crisis, RAC complaints, Solar panels mis-selling claims.

BBC Radio 4 - You and Yours, Social care crisis, RAC complaints, Solar panels mis-selling claims.

Social care crisis, more RAC complaints, and solar panel mis-selling claims.

New figures on the state of health and social care in England, the elderly man left stranded overnight by the RAC, and why Barclays has put aside millions for mis-selling claims.

The Care Quality Commission (CQC) is warning today that there's a "growing injustice" in the way care is provided in England.
In a new report, the regulator for health and social care says the number of people needing support with everyday tasks but not getting it has risen by nearly a fifth in the last three years. The report says the numbers needing help with basic tasks like going to the toilet and getting dressed will rise by another 20 percent in the next two years.  Also the number of people over 85 needing 24-hour care will almost double to 446,000 by 2035.
We examine whether rising demand and a lack of funding could plunge the system into deeper crisis.

We investigate more complaints about the RAC including one from a 76-year-old man who was left stranded on a roadside overnight. Jim Shirley broke down on the A44 in Powys on the way home from a Welsh camping holiday.  We hear from the consumer complaints site, Resolver, about why we're seeing a spike in complaints and what regulations need to be in place to protect customers.

Barclays has put aside £38 million to compensate homeowners who say they were mis-sold loans to pay for solar panels. Many of them were promised guaranteed annual returns that never materialised. In May the Financial Ombudsman said they'd investigated more than 2000 of these complaints and ordered three lenders - Barclays Partner Finance, which is wholly owned by Barclays Bank, Shawbrook Bank and a company called Creation Consumer Finance - to put things right with the homeowners. 

Presenter: Shari Vahl
Producer: Tara Holmes

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