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BBC Radio Foyle

From the North West of Northern Ireland -local news, sport, weather, speech and music

The North West of Northern Ireland's station for local news, live sport, weather, intelligent speech, great personalities and music to suit all tastes

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Factual: Consumer

Linda McAuley champions the cause of consumers in Northern Ireland.

Linda McAuley champions the cause of consumers in Northern Ireland, helping them to solve their problems, make the right choices and avoid the pitfalls.

Linda McAuley champions the cause of consumers in Northern Ireland, helping them to solve their problems, make the right choices and avoid the pitfalls - contact the show with your consumer and benefits queries:

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BBC Radio Ulster

On Your Behalf: Holidays and Travel

Holiday Horrors

31/03/2018

Holidays and Travel

BBC Radio Ulster - On Your Behalf, Holidays and Travel

Claiming compensation for a delayed flight and recognising the hidden costs of car hire.

Doreen McKenzie (ABTA NI), explains the steps you have to take when your holiday is unsatisfactory and Phillipa McKeown (NI Consumer Council) outlines your rights when travelling.

A group of local listeners struggled to claim compensation for a delayed flight and received different answers from the airline even though they were on the same flight and holiday makers arrived at their destination to discover it was a building site. Doreen McKenzie spokesperson for ABTA in Northern Ireland, explains the steps you and your tour operators have to take when your holiday is unsatisfactory and Phillipa McKeown of the NI Consumer Council outlines your rights when travelling abroad. 
Also a recent rise in complaints about the hidden costs of car hire has opened a new legal door, The Competition and Markets Authority says if they are selling directly to UK customers on line, it will now take enforcement action if there are hidden charges and unexpected fees.

Northern Ireland's national station for local news, sport, weather, speech and music

Northern Ireland's national station for local news, live sport, weather, intelligent speech, great personalities and music to suit all tastes

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