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You and Yours: Rail compensation, Retail Council, Energy drinks

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08/03/2018

Rail compensation, Retail Council, Energy drinks

BBC Radio 4 - You and Yours, Rail compensation, Retail Council, Energy drinks

Rail companies update rules on compensation for knock-on costs of delays and cancellations

Consumer affairs programme. Rail companies are being forced to change what they tell passengers about claiming compensation for 'consequential losses'.

Train companies are to remove a clause in their terms and conditions that says customers are not entitled to claim for the knock-on costs of delays and cancellations, such as taxis and hotels. The consumer group Which? had complained that the clause could contravene the Consumer Rights Act.

Young people in the UK consume more high-caffeine energy drinks than in any other European country. MPs are today opening an inquiry into why that is, and the impact of consuming the beverages. UK supermarkets announced this week it was to ban under 16s from buying energy drinks. 

As John Lewis announces a 77% drop in pre-tax profits, and New Look says it's closing 60 of its stores, we find out about the Government's plan for a Retail Sector Council, which it says will help the industry tackle the challenges it's currently facing.

Presented by Melanie Abbott
Produced by Natalie Donovan.

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