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On Your Behalf

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Factual: Consumer

Linda McAuley champions the cause of consumers in Northern Ireland.

Linda McAuley champions the cause of consumers in Northern Ireland, helping them to solve their problems, make the right choices and avoid the pitfalls.

Linda McAuley champions the cause of consumers in Northern Ireland, helping them to solve their problems, make the right choices and avoid the pitfalls - contact the show with your consumer and benefits queries:

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On Your Behalf: Petrol to Postal Predicaments, Faulty Goods and Ticket Refunds

return to sender.jpg

05/08/2017

Petrol to Postal Predicaments, Faulty Goods and Ticket Refunds

BBC Radio Ulster - On Your Behalf, Petrol to Postal Predicaments, Faulty Goods and Ticket Refunds

A petrol blacklist, postal problems and return to sender - where does it go?

A petrol blacklist; one man banned from his local petrol station, your rights if goods are faulty in the first month, postal problems and return to sender - where does it go?

This week: no petrol - not once, not twice but three times. Thomas has contacted On Your Behalf for the third time as he has been repeatedly blacklisted at his local Asda petrol filling station, through no fault of his own. Ticket refunds recap - in light of the recent surprise cancellation of Carl Frampton's scheduled fight last week, Gerry Hyland of the Belfast Consumer Advice Centre chats to Linda about ticket refunds and how they may depend on how and where the ticket was purchased.
Problems with the post - Keelin Mcloskey from the Consumer Council is live in the studio to look at all things postal as we hear from one gentleman who paid to insure his parcel, it never got there and Royal Mail wouldn't pay out on the insurance. A lady who bought gift cards in the Post Office as a gift, however one card was void, and return to sender - what happens if you put unwanted mail back in the post and where does it go? Finally the £950 remote control car that broke down within a month or purchase - Gerry Hyland of Belfast Consumer Advice chats refund rights on goods bought within this time frame.

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