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Business Scotland: Self-Service

30/04/2016

Self-Service

BBC Radio Scotland - Business Scotland, Self-Service

Gillian Marles looks at the self-service economy and its impact on companies.

Gillian Marles looks at the self-service economy, where technology has made people their own bank cashiers, shop assistants and receptionists, and looks at its impact on companies.

The programme this week looks to the self-service economy. With technological advances, more and more of us are becoming our own bank cashiers, shop assistants and receptionists. The programme finds out the impact on companies and asks how much is this costing us in unpaid labour.

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