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You and Yours: Argos-Sainsbury's, Wonga letters, Rail cancellation fees

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25/03/2016

Argos-Sainsbury's, Wonga letters, Rail cancellation fees

BBC Radio 4 - You and Yours, Argos-Sainsbury's, Wonga letters, Rail cancellation fees

Why a company offered a loan to a man with little sense of the value of money.

Peter White asks why the loan company Wonga offered to lend hundreds of pounds to a man with Down's syndrome who has little sense of the value of money.

Peter White investigates why the loan company Wonga offered to lend hundreds of pounds to a man with Down's Syndrome who has little sense of the value of money. The company sent a letter claiming that he had previously agreed to be sent information about products and services, yet his mother told us that he's unable to read or write and couldn't possibly have given consent. Our investigation has led Wonga to review the wording they use on marketing letters.

Sainsbury's wants to take over Argos. If it goes ahead, a huge new retailer will be created. We examine why the supermarket is keen on the takeover and what it would mean for shoppers, and the company's rivals.

You & Yours listeners have told us that making a small mistake in booking a railway journey can lead to hefty cancellation fees. We have discovered that staff at two companies have been imposing excessive charges, when customers have tried to change their bookings.

Producer: Jonathan Hallewell
Presenter: Peter White.

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