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You and Yours: Secret salesman manual, Tesco, Social media break-ups

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11/03/2016

Secret salesman manual, Tesco, Social media break-ups

BBC Radio 4 - You and Yours, Secret salesman manual, Tesco, Social media break-ups

The secret how-to guide to selling to vulnerable customers. Plus, social media break-ups.

A look at the guide used by salesmen who conned hundreds of vulnerable people into taking out expensive loans. Plus, Tesco CEO Dave Lewis on the supermarket's efforts to cut waste.

You & Yours reveals an A-Z manual used by salesmen at a company that has been convicted of tricking customers into parting with thousands of pounds for work that could have been done at a fraction of the cost. It was used by Summit Roofguard Ltd, and details how salesmen can manipulate people into believing they have a great deal. The firm's two directors have been sentenced to two and a half years in prison for offences including unfair, misleading and aggressive commercial practices. 

Tesco boss Dave Lewis speaks to reporter Samantha Fenwick about the supermarket's efforts to reduce food waste, as it rolls out a scheme in which left over food is given to charity. 

Plus how social media has a way of prolonging a broken heart; the man who discovered through Google's social network that his ex-girlfriend was expecting a baby. 

Presented by Peter White
Produced by Natalie Donovan.

Intelligent speech, the most insightful journalism, the wittiest comedy, the most fascinating features and the most compelling drama and readings anywhere in UK radio.

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