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Money Box: Cyber attack on TalkTalk, HMRC refund delays

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24/10/2015

Cyber attack on TalkTalk, HMRC refund delays

BBC Radio 4 - Money Box, Cyber attack on TalkTalk, HMRC refund delays

More than four million TalkTalk customers may have had their data stolen.

More than four million TalkTalk customers may have had their data stolen. Long delays by HMRC in processing refunds for taxpayers. Plus no shake-up for the banks.

More than four million customers of TalkTalk may have had their full data stolen, including bank details. It's not yet clear to what extent the data was encrypted. The programme looks at some of the problems listeners have had getting compensation for past breaches.

There are long delays by Her Majesty's Revenue & Customs in processing refunds for taxpayers; money that perhaps they should never have paid or are now reclaiming. Customers and tax practitioners have been reporting that tax refunds have been taking months rather than weeks. Anita Monteith from the Institute of Chartered Accountants in England and Wales joins the programme.

Machines that convert foreign notes and coins - even obsolete ones - into Sterling will begin to appear next week in London with plans for them to spread to the rest of the UK. Money Box staff have chucked their very old and odd foreign currency into the Fourex magic money machine. Listen to Bob Howard's report to find out what happens.

The Competition and Markets Authority published its provisional findings earlier this week about whether bank customers are getting a good deal and explored why more of us don't switch to get a better deal. The CMA stopped short of recommending that the major High Street banks should be broken up to encourage further competition. Has the regulator missed a once in a lifetime opportunity to reform the way our money is cared for by the banks? Damon Gibbons from the Centre for Responsible Credit speaks to the programme.

Presenter:Paul Lewis
Producer:Alex Lewis
Editor:Andrew Smith.

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