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Money Box Live: Energy Saving, Bills and Complaints

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11/02/2015

Energy Saving, Bills and Complaints

BBC Radio 4 - Money Box Live, Energy Saving, Bills and Complaints

Ruth Alexander presents advice on energy bills, help with switching and home insulation.

Ruth Alexander and a panel of experts answer listeners' questions on cheaper energy bills, help with switching and home insulation.

Looking for cheaper energy bills, help with switching or insulating your home? Ruth Alexander and guests answered your questions.

As the "big six" energy providers have all announced cuts to standard variable gas prices and some energy providers have signed up 17 day switching, is now a good time to swap provider and save some money?

If you use a comparison site, how do you make sure you are seeing all the available deals?

When you have switched, make sure you receive any money you have overpaid. Last year Ofgem revealed that energy providers still had £400m in credit from closed accounts, what's the process for getting your money back?

Maybe you want to know about the Warm Home Discount, Cold Weather or Winter Fuel Payments?

Are you eligible for help with the cost of insulating your home? If you receive certain benefits, some energy companies will assist with loft and cavity wall insulation or boiler repairs.

Or perhaps you want to ask about The Green Deal?

If you have a problem with your bill, energy supply or a problem resulting from switching, the Energy Ombudsman will be here to advise.

Ruth Alexander was joined by

John Baguley, Energy Ombudsman.
Audrey Gallacher, Director of Energy, Citizens Advice.
Joe Malinowski, The Energy Shop.

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