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BBC Radio 4 is a radio channel that started transmitting on the 30th September 1967. It replaced BBC Home Service.

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Money Box Live

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Factual: Money

Phone-in programme with discussion and advice on personal finance

Money Box Live: Complaining about Financial Services

Complaining about Financial Services

19/11/2014

BBC Radio 4 - Money Box Live, Complaining about Financial Services

Sarah Pennells and guests take calls from listeners who have personal finance complaints.

Sarah Pennells and guests answer calls from listeners who are trying to sort out money problems or who have complaints about personal finance.

Trying to sort out a money problem or personal finance complaint? Call 03700 100 444 from 1pm to 3.30pm on Wednesday or e-mail moneybox@bbc.co.uk now.

What can you do if you've been mis-sold, overcharged or you're just not getting the service you are paying for?

Presenter Sarah Pennells and guests will be here on Wednesday to explain your rights and to help you find a fair solution.

What standards should you expect and how quickly should your problems be resolved?

How can you escalate your complaint if you feel that it's not being taken seriously?

Whatever your question, ready to share their ideas and experience will be:

Martyn James, Financial Ombudsman Service.
James Walker, from Complaints Champion, Resolver.
Dennis Hussey, National Debtline.

Call 03700 100 444 between 1pm and 3.30pm on Wednesday or e-mail moneybox@bbc.co.uk now. Standard geographic charges apply. Calls from mobiles may be higher.

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