Original version

BBC Radio 4 LW

Money Box

Discussion & Talk

Podcasts

Factual: Money

The latest news from the world of personal finance

The latest news from the world of personal finance plus advice for those trying to make the most of their money.

BBC Radio 4 FM

Money Box: Airlines refuse to pay flight compensation

money-box_151114_e_el-pa.jpg

15/11/2014

Airlines refuse to pay flight compensation

BBC Radio 4 - Money Box, Airlines refuse to pay flight compensation

Flight compensation claims; mortgage affordability tests; booking.com; investment charges.

Paul Lewis on flight compensation refusals, mortgage affordability tests, security at booking.com, and hidden investment charges.

Money Box has discovered some airlines are still refusing to pay customers compensation for flight delays despite a Supreme Court ruling last month, which clarified the law. Lawyers said the Supreme Court's decision would allow passengers to claim up to six years after a delayed flight, and would force airlines to pay out even when aircraft are held back due to routine mechanical or electrical problems. But not all airlines are paying up.

The Financial Conduct Authority says some lenders are being too strict in how they apply the new mortgage affordability rules, leaving some existing borrowers trapped. Paul Lewis puts the issues to Paul Smee, the director general of the Council of Mortgage Lenders.

There's been a new development following Money Box's investigation into a serious security breach at booking.com. Two separate customers have contacted us and both have told us that three of their credit cards have been used by criminals to fund illegal purchases after they registered them with booking.com. The company insists that it holds customers' bank card details securely, it may be a coincidence. But the listeners we've spoken to are not so reassured.

There must be a radical reform of the way investment management companies treat their customers, according to the Financial Services Consumer Panel. It says the costs and charges consumers face when investing in retail funds, either directly or through pensions or ISAS, must be made more transparent. Paul Lewis talks to Teresa Fritz from the Panel and Daniel Godfrey, the chief executive of the Investment Management Association.

Presenter: Paul Lewis
Producer: Ruth Alexander.

BBC Radio 4

Intelligent speech, the most insightful journalism, the wittiest comedy, the most fascinating features and the most compelling drama and readings anywhere in UK radio.

Accessibility links

Programme Index

Money Box

Airlines refuse to pay flight compensation

Genres

Formats

Brand

BBC Radio 4 LW

About BBC Radio 4