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You and Yours: Charging your energy company a late payment fee

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10/04/2014

Charging your energy company a late payment fee

BBC Radio 4 - You and Yours, Charging your energy company a late payment fee

Why banks use automated calls to warn customers about suspicious account activity.

Consumer news. Winifred Robinson learns about the man who took on his energy company and won, and confusion over automated warning calls from banks.

Steve Clark was angry that his energy company didn't repay the credit on his account when he switched. So he sent them a late payment notice and a £50 charge. The company paid up, but will it do the same for everyone? Why banks use automated messages to tell you there's been fraudulent activity on your account. Plus, we look at the enduring popularity of cookbooks with Simon Hopkinson.

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