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You and Yours: CPP mis-selling; Haggle on the high street

11/11/2013

CPP mis-selling; Haggle on the high street

BBC Radio 4 - You and Yours, CPP mis-selling; Haggle on the high street

Why BrandAlley customers aren't receiving the goods they bought online.

How CPP is automatically renewing a mis-sold card insurance policy, and how major high street giants will allow you to haggle on price. Consumer news with Winifred Robinson.

Card Protection Plan, or CPP, admitted miss-selling policies between 2005 and 2011 that duplicated the basic protection that comes with a bank account. The company said it would contact seven million customers. Now it's sending out letters and automatically renewing its cover. We get to bottom why customers of BrandAlley aren't receiving the goods they bought online. We'll get tips on how to haggle in huge high street chains and how the humble lightbulb could revolutionise data speeds. 'Li-Fi's creator, Professor Harald Hass, explains how the system works.

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