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You and Yours: Insulation collapse, call centre voice recognition technology

Insulation collapse, call centre voice recognition technology

05/06/2013

BBC Radio 4 - You and Yours, Insulation collapse, call centre voice recognition technology

Why has the number of homes being insulated dived this year? Winifred Robinson presents.

The collapse in the number of homes being insulated, what makes a good call centre, and the discount store that swept the board at a taste awards. With Winifred Robinson.

The number of homes being insulated has fallen dramatically this year perhaps local authorities could do more to promote the government's Green Deal scheme which offers it for no cash up front?

The modest insurance premium that can save you a heap of cash if you prang your hire car on holiday.

What makes a good 'call centre? More responsibility and fewer calls for handlers and says one of Britain's biggest users of the telephone contact lines.

We have heard all about the Portas towns but what about our regional shopping centres? Has anything they have tried to shore up their shopping districts worked? We visit Chester.

Smokers who want to cut down will now be able to access nicotine replacements -like patches and gum- without committing to give up entirely.

Barclays Bank says its come up with the ultimate in bank security - voice recognition, which its trialling for its wealthiest clients.

The discount supermarket which swept the board for taste at a prestigious national awards ceremony.

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