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Money Box: 01/09/2012

01/09/2012

BBC Radio 4 - Money Box, 01/09/2012

Paul Lewis on a crackdown on claims managers who don't always deliver the promised cash.

Paul Lewis looks at the regulation of claims management firms, CVV numbers, credit card rewards and claiming back money from the NHS for the medical costs of long-term care.

On Money Box on Saturday with Paul Lewis:

The Government is taking action against claims management companies. They are the firms that claim to help people get redress and compensation for mis-sold products. Two things are planned by the Ministry of Justice which regulates the sector. Kevin Rousell, Head of Claims Management Regulation, at the MoJ and Andrew Wigmore from the Claims Standards Council speak to the programme.

If you or a relative have been paying for care that should have been free under the NHS, you'll need to act quickly if you want to try and get back that money. The deadline for starting a claim is 30th September 2012. After that date, you won't recover the full amount. You might not even realise that you can get free care - and that includes care in your own home or in a specialist care home. But you can, if the main needs are assessed as medical rather than social. The NHS in England will pay the full amount. The law is different elsewhere in the UK. The programme hears from Daughne Taylor, who recovered nearly £84,000 costs paid towards her father's care. And talks to Lisa Morgan, a partner at solicitors Hugh James.

On the back of your credit or debit card is a three digit number the CVV or Card Verification Value. You should only give it out over the phone or online. But some retailers are asking for it in face to face transactions. Can they do that? Should they do that? And can you refuse? Bob Howard reports.

The great points purge. If you are using your MBNA credit card to save up points to buy something special - beware! They run out after three years. We talk to a man who lost 30,000 points which he had been saving up to buy an iPad. So when - and why - do points expire? Rachel Springall from Moneyfacts explains all.

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