BBC Radio Scotland FM

Susan Calman on The Art of Complaining

Factual: Consumer

07/12/2011

BBC Radio Scotland - Susan Calman on The Art of Complaining

It can be awkward, terrifying or potentially....fun? How to make a successful complaint.

Complaining can be a horrible experience- whether it's dealing with a call centre or a face to face confrontation. Susan Calman learns how to do it better.

Susan Calman blushes and her eyes start to water from the stress of complaining. If that's someone who is used to dealing with drunk hecklers while on stage, how stressful must it be for the rest of us?

Susan's determined she's going to get better at it, so she's taking advice on her right to complain, the best way to complain, with a little bit of role play thrown in.


Produced by Lucy Lloyd.

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