BBC Radio 4 FM

BBC Radio 4 is a radio channel that started transmitting on the 30th September 1967. It replaced BBC Home Service.

BBC Radio 4

Radio 4

Radio 4 (FM)

Face the Facts

Factual: Consumer

Original investigations into social injustice, public policy, inefficiency and fraud

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The payment processors who refused to pass on customers' money to online travel firms.

John Waite investigates a payment processing company which refused to pass on money from customers who bought holidays online, hitting the balance sheets of struggling travel firms.

John Waite investigates the payment processing company which refused to pass on vast sums of money from customers who bought holidays online, undermining the balance sheets of struggling travel firms. Yet at the same time, the company's chief executive was promising to save one of those travel firms from failure with major investment of his own. Despite the fact his business is based in England and handles hundreds of millions of pounds, it was not regulated by the UK's financial services watchdog. The travel firms involved have had to resort to threats of legal action to try to get the disputed money back.

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