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Graham Stewart takes your calls on the day's big news stories.

Graham Stewart takes your calls, texts and emails on the day's big news stories.

The biggest phone-in on Scottish radio, Graham Stewart takes your calls on the day's big news stories.

Morning Extra: What's your experience of property factors?

11/09/2009

What's your experience of property factors?

BBC Radio Scotland - Morning Extra, What's your experience of property factors?

A BBC Scotland investigation has found factors bullying clients into excessive charges.

With a BBC Scotland investigation uncovering cases of property factors bullying clients into excessive charges, Graham Stewart hears your experiences.

Property factors are rarely people's favourite professionals, but 800,000 Scottish households rely on them to manage their homes. Earlier this year the industry was heavily criticised by an Office of Fair Trading investigation, which found that  one in five people were not satisfied with the level of service they received. 

Now, a BBC Scotland investigation into one such company has revealed allegations of clients being bullied into paying excessive penalty charges, running to thousands of pounds.

Graham Stewart takes your calls, texts and emails.

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