We meet staff and guests behind the scenes at Liverpool’s craziest hotel, where no two guests and no two days are ever the same. It has themed party suites for six, 12 and even 24 people in one room, but can the staff cope with all the unusual demands?

It’s a busy Friday with almost 700 people checking in. The guests are coming to party, celebrate and mark momentous moments in their lives. The outlandish design of the rooms is designed to garner as many social media posts and photos as possible.

The hotel’s trip advisor rating has slipped and now a new general manager has been called in to shake things up. He has a background as a global hotelier with 25 years experience, but has he bitten off more than he can chew with the Shankly?

Owner Lawrence races against the clock to finish building a new party suite and wants to make a throne toilet. But can it be done before the guest turns up? Guest relations manager Liam looks after Laura, who has come to the hotel to celebrate her divorce. Meanwhile, lively wedding planner Ciara looks after two brides who have a surprise guest. Show less