Lucy Owen visits a Prestatyn gym to find out what our rights are when fitness instructors and personal trainers let us down. Omar Hamdi investigates the latest twist on ‘slamming’ – the practice of switching a customer from one service provider to another without their authorization, which has been around for years. And Rachel Treadaway-Williams meets disappointed owners who feel let down by a company that specializes in converting historic buildings into modern homes.

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