Rachel Treadaway-Williams investigates a rogue trader who is a familiar face on X Ray. 15 years ago he was selling badly fitted windows. Five years ago he was selling solar panels that didn’t live up to their promises. Now one of X Ray’s most featured tradesmen is selling new roofs for conservatories – and letting down customers again. Lucy Owen’s on a mission to find out why her recycling bags are being rejected by her local waste recycling plant. Where is she, and the rest of us, going wrong? And Omar Hamdi finds out how one internet provider appears to have revived the practice of ‘slamming’.

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