Journey to Excellence
In the last few years the words 'quality' and 'excellence' have dominated the business scene. Many organisations have attempted to introduce Japanese-style quality programmes with mixed success. This week, in the last programme in the series, Mike Robson reports on four British companies who are beginning to reap rich rewards by making quality and excellence their number one priority. Film editors
ALEX RICHARDSON. PETER RINGSTED Director FIONA L. PITCHER Editor BRIAN DAVIES (e)