John Waite returns with a new series in which he and his team investigate listeners' complaints. The programme sets out to pursue not only individual allegations of injustice, sharp practice and the abuse of authority, but also wider issues as a result of which the lives of ordinary people may be damaged by the actions - or complacency - of others. Editor Graham Ellis
● WRITE to: Face the Facts. BBC Broadcasting House,
London W 1A 1AA. if you've got a case which you believe deserves investigation.