As a group of unconnected travellers come together to share extraordinary footage of the conditions at their hotel, why have their complaints been treated differently by the holiday company when they went through the same experience?

A company's boasts of being the best are questioned by disappointed customers, including a pair of pensioners who felt they had no choice but to pack up and go home almost as soon as they arrived.

Paralympian Steve Brown meets people who say even the biggest holiday names are getting it wrong when it comes to disabled travellers.

And travel expert Simon Calder has tips on visiting Croatia on a budget. Show less