5/5 Susan Calman explores why we increasingly look to others to fix our lives. Our TV screens are full of so called experts putting people through the mill by transforming their looks, their diets or sorting their wayward children. But just how sorted are these People fixers themselves? Today Susan speaks with Penny Edge, founder of Page Training and the Finishing Academy, companies designed to help people with everything from furthering their careers, enhancing confidence and their etiquette skills for all situations of life. Can Penny turn laddette Susan into a lady? Show less