In most parts of the UK, the beauty industry is unregulated. It is up to beauticians and hairdressers to get qualifications, so anyone could open up a salon. Be sure that when you book in for a treatment you are putting your looks in the hands of a pro, or, as Jessica-Jane Clement finds out in this consumer series, it could turn ugly.

Laura loves getting her nails done, but a trip to a local salon for a set of acrylic nails turned nasty when an electric drill ripped through her nail bed, her finger swelled up and she ended up being admitted to hospital. Incredibly, people do not need training to open a nail salon, but as Jess finds out that does not stop technicians tackling digits with some hardcore kit.

And after a bridegroom-to-be was left with blisters from a luxury spa massage, Jess investigates the heaters that leave the stones too hot to handle. She wants to talk to the salons responsible - but will they talk to her? Show less