In most parts of the UK, the beauty industry is unregulated. It's up to beauticians and hairdressers to get qualifications, so anyone could open up a salon. Be sure that when you book in for a treatment you're putting your looks in the hands of a pro, or, as Jessica-Jane Clement finds out in this consumer series, it could turn ugly.

Jess meets Michelle, who is too upset to leave the house because of the wonky eyebrows she was left with when she paid for semi-permanent make-up. She has taken to wearing shades to avoid the shame and is worried she could be stuck with them for years. It's shockingly easy to set up shop as a semi-permanent make-up technician - no training is needed, so to shock the women of Liverpool into thinking before they buy Jess sets up a pop-up salon with a kit bought easily over the internet.

Bride-to-be Louise is devastated - she has been left with bald patches where she used to have luscious lashes after a salon visit for lash extensions came to a painful end. With only weeks to Louise's big day, it's down to Jess to find a fix. She is on the trail of the salon owner responsible and finally tracks her down to get answers. Show less