In most parts of the UK, the beauty industry is unregulated. It's up to beauticians and hairdressers to get qualifications, so anyone could open up a salon. Be sure that when you book in for a treatment you're putting your looks in the hands of a pro, or, as Jessica-Jane Clement finds out in this consumer series, it could turn ugly.

Young student and model Yemzi wanted long flowing locks on a student budget, but a trip to a salon ended in a headache. Weeks later her mum raised the alarm to a foul odour emitting from Yemzi's scalp which 'smelt like gone-off cheese'. Now the wannabe model is left with a bald patch and a carrier bag of hair that she's saved as evidence.

Young piercing addict Rosie visited her local salon to get the latest trend, a dermal anchor. But when the stud implanted in her hand went missing the piercers tried and failed to dig it out with a needle, and then sent her home with an open wound when the shop closed for the day. Rosie's nightmare ended in surgery and she is now left with a scarred hand.

Jess is on the case, helping return Yemzi's hair back to its former glory and fighting Rosie's corner when she gets a face-to-face meeting with piercing parlour responsible. Show less