Tom Wrigglesworth is bemused by the peculiar practices of utilities companies.

In another of his series of open letters, Tom investigates the myriad examples of corporate lunacy and maddening jobsworths in modern Britain.

Featuring his own funny and ridiculous experiences as well as recounting the absurd encounters of others.

Producer: Simon Mayhew-Archer

First broadcast on BBC Radio 4 in February 2011. Show less