Stephanie Flanders asks her panel of top business guests about the fine art of salesmanship. Now we can all bypass those eager shop assistants and go online, are salesmen on the way out - or just getting a makeover?

And training on the job - we've all done it, but does formal training pay dividends in the end?

Stephanie is joined by Marko Ilincic, managing director of Lego UK, Michelle Feeney, chief executive of St Tropez and Grant Hearn, chief executive of Travelodge. Show less