Twenty programmes to help you read, write and communicate more effectively. Presented by Chris Serle. 11: TaUdng and Listening
Saying the right thing at the right time involves considerable skills.
Research CHRISTINE SCULLION Producer RON BLOOMFIELD
0 HELPLINE: phone [number removed], calls arefree.
0 BOOK: 'Step Up to Wordpower', f3.99, available from booksellers.
9 CEEFAX SUBTITLES