"You're the worker, we're the management, you're privileged to work in our yard... we don't want your suggestions, we'll tell you what to do..."
Alec Scullion, Training Supervisor on Fairfields' old management

"First of all they couldn't believe it... we used to say 'good morning' a hundred times, two hundred times, and we never got a response..."
Jim Houston, one of Fairfields' new managers

"I think a lot of harm's been done to British industry by this differential class... white collar, blue collar, all this sort of thing."
Sir Donald Stokes

"Everybody has free life insurance, pension scheme, and is guaranteed sick pay."
Alan Fletcher

"We treat everybody as individuals."
The Hon. Marcus Sieff

"We were never certain of success until we finally achieved it ... We spent 13 million which would have been irrecoverable it the process had not gone ahead."
Alastair Pilkington inventor of float glass

And H.E.C. Nash, Director, Plessey Automation

In the end every problem the boss has to deal with comes down to a problem of people. Tonight, managers and those they manage show why.