The consumer-rights programme, this week asks whether high-street banks are causing unnecessary delays in transferring customers' bank accounts, and investigates a phone company which charges for calls that have not been made. Presented by Nicky Campbell, with Charlotte Hudson, plus reports from David Bull and Adrian Goldberg.
(Repeated next Wednesday with sign language)
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Contact Details: phone [number removed] (calls charged at national rate), or e-mail via the programme's website: [web address removed]