John Waite returns with a new series in which he and his team of investigators peer under official carpets, behind company smoke-screens and through bureaucratic red tape on the trail of your complaints. The programme sets out to pursue not only individual allegations of injustice, sharp practice and the abuse of authority, but also wider issues as a result of which the lives of ordinary people may be damaged by the actions or complacency of others. Producer Graham Ellis
●If you have a case which you believe deserves investigation, the address to write to is: Face the Facts. BBC Broadcasting House. London W1A 1AA.